Topic ID #39157 - posted 2/1/2018 6:13 AM

Manager, Tour Services, NYC


Over 70 million people in 52 countries have enjoyed our tours and apps. And nearly 500 of the world's most famous landmarks, museums and cultural institutions trust us to be their story-makers. We make audio tours, mobile apps, multimedia guides, podcasts, interactives, and unrivalled story-driven content for the museum and cultural sector. 

We are currently looking to recruit a highly motivated individual to serve as our Manager, Tour Services.  This is a client facing role so this person must be well presented, confident and diplomatic.

The Manager, Tour Services will be responsible for ensuring that our site operations are the best they can be, and that player levels and provision are consistently to the satisfaction of the client and meet the requirements of the site and contractual commitments. 

The role requires a person with exceptional diplomacy and organisational skills coupled with excellent communication skills. This person will oversee the smooth running of the guide operations, acting as a point of reference for the client on any issues. The role also requires the ability to ensure that player losses remain at an absolute minimum and sales targets are reached or exceeded.

This role will be client facing and the Manager, Tour Services will be required to build and maintain this relationship along with the operation and commercial teams. This is a very hands-on role that requires initiative and a pro-active approach, combined with good problem solving skills and focus at all times.

The role requires evening and weekend work.

Please include your salary requirements when applying.
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